Effective Date: October 1, 2023

This Return, Refund and Cancellation Policy applies to purchases made from Shree Ji Secure Soft Tech (“Company”, “we”, “our”, “us”) through our website and platforms.

1. 1

   Order Cancellation

   Orders may be cancelled before shipment or before service delivery begins. Once an order has been shipped or a digital/service delivery has commenced, cancellation may not be possible.

2. 2

   Cancellation by Company

   We reserve the right to cancel orders due to product unavailability, pricing or listing errors, suspected fraudulent activity, payment issues, or regulatory/legal restrictions. If cancelled by us, a full refund will be issued.

3. 3

   Returns – Physical Products

   Returns are accepted if the product is damaged, defective, or incorrect, remains unused and in original packaging, and the return request is raised within 7–14 days of delivery as specified per product.

4. 4

   Non-Returnable Items

   Digital products or downloads, customized or personalized products, services already rendered, and products marked as “non-returnable” are generally not eligible for return.

5. 5

   Return Process

   To initiate a return, contact us at [email protected] with order details and supporting images or videos if applicable. Returns without prior authorization may not be accepted.

6. 6

   Refund Approval

   Once the returned item is received and inspected, you will be notified of approval or rejection of the refund.

7. 7

   Refund Method & Timeline

   Approved refunds are processed to the original payment method within 5–14 business days, depending on the payment provider and bank processing time.

8. 8

   Digital Products & Services

   Digital products are non-refundable once accessed or downloaded unless defective. Services are non-refundable once delivery has begun or has been completed.

9. 9

   Late or Missing Refunds

   If a refund has not been received within the stated period, please check with your bank or payment provider, or contact us for assistance.

10. 10

    Shipping Costs

    Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs may be borne by the customer unless otherwise stated.

11. 11

    Chargebacks & Disputes

    Customers are encouraged to contact us before initiating chargebacks. Unauthorized chargebacks may result in account suspension.

12. 12

    Policy Updates

    We reserve the right to update this policy at any time. Changes will be effective immediately upon posting.

13. 13

    Contact Information

    For returns, refunds, or cancellations, contact us at [email protected]